Thank you for choosing to support Sahiba Foundation. This Refund and Cancellation Policy outlines the guidelines and procedures for refund requests and cancellations related to donations made to Sahiba Foundation. By making a donation, you agree to comply with and be bound by this policy. If you have any questions or concerns, please contact us at the provided contact information.
1.1. Sahiba Foundation is a non-governmental organization (NGO) dedicated to stopping child labor, preventing abuse and harassment, providing health and education services, protecting the environment, and promoting Indian tradition and culture
1.2. Sahiba Foundation relies on the generous support of donors to carry out its mission and programs. This policy aims to provide clarity and transparency regarding refund and cancellation procedures for donations.
2.1. Sahiba Foundation accepts donations to support its various initiatives and programs. All donations made to Sahiba Foundation are generally non-refundable. However, Sahiba Foundation recognizes that exceptional circumstances may arise where a refund may be appropriate.
2.2. Refund Eligibility :
2.2.1. Errors: If an error has occurred in processing your donation, such as an accidental duplicate donation or an incorrect donation amount, please contact us within 3 days of the donation. We will review the request and make reasonable efforts to rectify the error.
2.2.2. Unauthorized Transactions: If you believe that an unauthorized transaction has taken place from your account, please notify us immediately. We will investigate the matter and, if necessary, initiate a refund in accordance with applicable laws and regulations. You must report the unauthorized transaction within 7 days of the transaction date.
2.2.3. Project Cancellation: In some cases, Sahiba Foundation may initiate a project that is subsequently cancelled or discontinued due to unforeseen circumstances. In such situations, Sahiba Foundation will provide options to donors regarding the utilization of their donations. If a donor requests a refund for a cancelled project, Sahiba Foundation will process the refund as per the donor's preference, subject to applicable laws and regulations
2.3 Refund Process and Timeline:
2.3.1 To request a refund, please contact Sahiba Foundation within [number of days] from the date of the donation. You can reach us using the contact information provided below
2.3.2. When contacting Sahiba Foundation for a refund, please provide the following information
2.3.3. Sahiba Foundation will review refund requests on a case-by-case basis. We may require additional information or documentation to process the refund
2.3.4. Once Sahiba Foundation approves a refund request, the refund will be processed within a reasonable timeframe. The method of refund may vary depending on the original mode of payment
3.1. If you wish to cancel a recurring donation or modify the donation amount, please contact Sahiba Foundation at least [number of days] prior to the next scheduled donation date
3.2. Sahiba Foundation will make reasonable efforts to accommodate donation cancellation requests. However, if a cancellation request is received after the donation has been processed, Sahiba Foundation may not be able to stop the donation for that particular period. In such cases, the cancellation will be applied to future scheduled donations.
4.1. Sahiba Foundation is committed to transparency and accountability in handling donations. We will provide regular updates and reports on how donations are utilized to fulfill our mission and programs
4.2. Donors are encouraged to contact Sahiba Foundation for any clarifications or inquiries regarding the use of their donations. We will provide information and updates to the best of our abilities.
If you have any questions, concerns, or requests regarding these Terms & Conditions or any related matters, please contact us at:
Sahiba Foundation
Address – Near Lalpur Chowk, Hazaribagh, Jharkhand – 825301.
Email id – sahibafoundation.org@gmail.com
Phone - +91 94315 94151
By using our services, you signify your agreement to the terms and conditions of this document.
Last updated: 10th June, 2023